Glossary of online terms
Our A-Z of online terms explains what they all mean.

Video calling is a great way to stay connected because it lets you and the person you're talking to see each other while you chat. Video calls use the internet, so if you're using a Wi-Fi connection, you can call people who live abroad at no extra cost. This can help you stay in touch with your friends and family if they live far away.
Video calling lets you and the person you're calling see one another while you chat, so you'll probably feel closer to them than you do on ordinary phone calls. You can even set up video calls with multiple people at once.
On this page, we've brought together step-by-step instructions on how to make video calls using different apps and different devices – some of the sections include video demonstrations that make things clearer.
If you're using a smartphone or tablet, make sure you're connected to Wi-Fi before making a video call. Video calling uses a lot of data and if you go over your data allowance, you may end up being charged extra by your phone network.
If you want to make a video call using WhatsApp, follow these steps:
Click here to find out more about how to get started on WhatsApp
You need to have a Facebook account to make audio or video calls over Facebook Messenger. If you have a Facebook account, follow these steps:
Click here to find out more about Facebook and other social media platforms
Zoom is a type of audio and video-calling software. Zoom is free to use for calls hosting up to 100 people, but you need to make an account to start making your own calls. If someone sends you an invite to a Zoom call, you just need to follow the instructions in the email invitation to join the call.
Be careful and only click links from people you know and trust. It's always worth double checking with them that they've sent you a Zoom link.
To receive calls, you can access Zoom through your internet browser on your smartphone, tablet or computer. This means you don't have to download anything to receive Zoom calls.
If you'd like to set up a Zoom video call yourself, you'll need to create an account and download the Zoom application onto your computer. You can do this for free on Zoom's website. Once Zoom's downloaded, you can then create a link that you share with the person or people you want to call.
If you're using a desktop computer that doesn't have a built-in camera and microphone, you may have to purchase a webcam and microphone headset.
Follow these steps to make video calls using Zoom on your computer:
To make Zoom calls on your smartphone or tablet, you'll need to create an account and download the app called 'Zoom – One Platform to Connect'. You can download Zoom for free in the Play Store if you have an Android phone, or the App Store if you have an iPhone. Click here to find out more about how to download apps.
Once you've downloaded the Zoom app, you can make a video call using the same steps as those listed above (for making a video call using Zoom on your computer).
Skype is a type of messaging and calls software that you can use on your smartphone, tablet or computer. Like Zoom, Skype is free to use for calls hosting up to 100 people – you just need to make an account to start making your own calls.
To receive calls, you can access Skype through your internet browser, so you don't need to download anything.
If you'd like to set up a Skype video call yourself, you'll need to download Skype to your computer and set up an account with them using your email address. You can do this for free on Skype's website. Once you've downloaded Skype, follow these instructions:
To add someone new as a contact, click or tap on the symbol in the Skype app that looks like a magnifying glass, and type in the name, Skype name or email of the person you want to chat with. Select them from the search results, then type a message and click 'send' to send them a contact request.
If you're using a desktop computer that doesn't have a built-in camera and microphone, you may have to purchase a webcam and microphone headset.
To make and receive calls using Skype on your smartphone or tablet, you'll need to download the app. You can download Skype for free in the Play Store if you have an Android phone, or the App Store if you have an iPhone. Click here to find out more about how to download apps.
Once you've downloaded Skype, follow these steps to make a call:
If you and the person you want to call both have an iPhone, iPad or Apple Mac, you can use FaceTime to video call each other.
FaceTime will already be installed on your device, so you don’t have to download it to get started.
To start a FaceTime call on your iPhone or iPad, follow these steps:
To start a FaceTime call on your Mac, follow these steps:
We've put together some tips for when you’re getting started with video calling to help you feel as confident as possible with the technology:
If you're having trouble with Zoom, they've got some tips on their website. .
If you're having trouble with Skype, they've got some tips on their website. .
Many of our local 91¶ÌÊÓƵapps provide computer and IT training, to make getting online straightforward and enjoyable.
Our A-Z of online terms explains what they all mean.
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